Over the last two decades, technology has taken over your lives.
It has modified the way in every aspect either it's about socialized and
entertain yourselves. Likewise,
technology is impacting businesses, the way they engage
with customers. Also, how they operate efficiently as well as how they are
designed and execute strategies.
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| Alan Oviatt |
In this age of dynamic change, technology
transformation is something all enterprises are now
experiencing, whether proactively or reactively. Whereas, technology
transformation is complex which means different things for different
organizations. Mainly, it depends on their corresponding strategies and level
of maturity in embracing the array of new machinery and capabilities.
By virtue of this, there is no ‘one suit fits all’ answer
to technology
transformation. Each business requires different method to
bringing about a paradigm shift in the external and the
internal functioning. There are some
key leadership lessons from Alan Herbert Oviatt which
helps you consider the best technology transformation to ensure good
customer and commercial outcomes.
Customer Outcome
Technology transformation in customer outcome act as a driving
force by ensuring the front-end and back-end systems. Also, it equipped
data sources to create engaging experiences across the customer
journey, including higher levels of personalization.
The transformation should be unique for each
organization. The customer outcome focuses mainly on guiding
teams through the change. Particularly, when the implementation is challenging
and there are competing priorities.
Furthermore, the focus on the outcome will ensure that the
technology transformation remains an enabler and avoid the ‘tech tail
wagging the business dog’ scenario!
Enabling Employees
Technology transformation includes much more than the latest
digital devices, software tools, and data capabilities. Once the employees
started using new technology and comprehend the benefits of
applications. Indeed, real changes take place.
Of course, not everyone in a business of technology is
expert to enroll themselves into the IT department! Nor can
technology transformation certainly be about fostering an
uncontrolled environment with the development of shadow technology systems and
increased data security risks. However, enabling employees, regardless of
role and functional responsibility, with an agreed architecture of systems,
applications and data can be hugely powerful in driving positive and cohesive
change in the business.
A Modernization Mindset
Alan Herbert Oviatt found that technology transformation enables an organization
to go beyond upgrading and improving existing systems and processes
for engaging with customers. The new digital and data capabilities
enable leaders and teams to completely rethink how the business can perform
more effectively and efficiently in the future.
A modernization mindset across the business fuels a new
type of innovation and helps to deliver the better customer outcomes will need
to go hand in hand with deep technical know-how on an application, process,
rules, and migration modernization among st an array of other IT matters.
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